![]() Only contacts that have an associated phone number will show up as suggested recipients when sending in a Twilio channel. Why isn't my contact showing up in the recipient field? I'm trying to compose a Twilio message to a specific contact. On sending an SMS to a group of recipients, each recipient will receive their own individual copy of the message, in a 1:1 conversation between your SMS channel, and their number. How many contacts can I message at once?įront allows you to send a single SMS message to 200 contacts at a time. For reference, here's a dictionary of errors and warnings you may experience using Twilio. ![]() If you ever experience issues sending an SMS message in Front, check the Twilio console for the status of the message you sent. Since Twilio only allows one webhook per phone number, connecting other apps to this phone number may override Front's webhook, thus stopping Front from receiving your messages. Why did my messages stop coming into Front?Ĭheck that the webhook in your Twilio settings is filled in with the Front webhook. Front will import up to 15 previous messages for any conversation. Any outbound messages sent directly from Twilio will only be imported into Front after a new inbound message is received in the conversation. All inbound messages should be received by Twilio and sent to Front. Do Front and Twilio have a full two-way sync? If you've used another SMS platform, that portion of the history might be importable via API, but feel free to contact us and we'll take a look. Yes, Front will import 100 of the most recent message of your Twilio history into the Archived tab of the inbox. If you receive an error, please double check that you have entered everything correctly.Ĭhoose the inbox that conversations will route to and click Save.įAQ Does my Twilio history import into Front? We will then automatically validate these credentials with Twilio. If it's a regular phone number, the format should include the country code and the area code, like this: +1 (123) 456-7890.Ĭlick Continue. You'll see a new field appear where you can enter the number you need. From your Twilio console, copy and paste the number you'd like to use into the Front inbox setup. If you don't see the number you need or if the number is a shortcode, check the box on the bottom that says Enter number manually. Now, select a phone number from the dropdown. Copy and paste those into your Front Twilio settings. You should now be looking at your Twilio console dashboard, which is where you will find your Account SID and Auth Token. Under SMS and telephony, choose SMS and click Connect. Front's Twilio channel integration allows you to send and receive SMS messages in an inbox in Front using a regular phone number or a shortcode, and use all the collaborative features of Front just like with email.Ĭlick the gear icon on the top right of Front and select company, Workspace, or personal settings in the left sidebar, depending on the space you’re working with.Ĭlick Inboxes in the left menu and create a new shared inbox or individual inbox.Ĭlick Channels in the left menu, then click the Connect a channel button. Twilio is a service that provides phone numbers to send and receive SMS and calls, built on an API meant for global scale.
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